Terms of service

1. Overview

This website is operated as an online retail store. Throughout the website, the terms “we”, “us”, and “our” refer to the operator of this online store. The terms “you” and “your” refer to visitors, customers, and users of our website and services.

By accessing this website or purchasing products from us, you agree to be bound by these Terms of Service, together with any additional policies displayed on our website, including our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy, and Contact Us page.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or place an order.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products, website, or services for any illegal, unauthorised, fraudulent, or harmful purpose.

You must not transmit viruses, malicious code, worms, harmful files, or any technology designed to damage, interfere with, or disrupt the website or its services.

3. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website where we reasonably believe that an order or user activity is fraudulent, abusive, unlawful, or in breach of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, or misuse any part of the website, service, content, product information, images, pricing, or checkout process without our prior written permission.

The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

4. Product Information and Availability

We do our best to display product descriptions, images, colours, sizes, materials, prices, and availability as accurately as possible. However, we cannot guarantee that every detail shown on your screen will be completely accurate, especially where colour display may vary depending on your device or monitor settings.

Products may be available in limited quantities, especially during the Closing Down Sale. Once an item is sold out, it may not be restocked.

We reserve the right to limit the quantities of any product purchased per person, per household, per order, or per delivery address.

We may discontinue products, change product details, update prices, or remove products from sale at any time, without prior notice.

5. Closing Down Sale Items

Products sold during the Closing Down Sale may be offered at reduced prices due to limited stock, clearance activity, end-of-line availability, or final sale inventory.

Sale prices and discounts may change during the promotional period. Promotional offers are subject to availability and may end without notice.

Due to limited inventory, exchanges may not always be possible. If an item is no longer available, we may recommend a refund or another suitable solution in accordance with our Returns & Refunds Policy.

6. Orders and Order Acceptance

When you place an order, you agree to provide accurate, complete, and current billing, shipping, contact, and payment information.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not guarantee final acceptance of your order.

We reserve the right to accept, refuse, or cancel any order for reasons including, but not limited to:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraud or unauthorised payment activity
• Incorrect or incomplete shipping details
• Unusually large quantities or suspected resale activity
• Delivery restrictions to certain regions or addresses

If we cancel an order after payment has been made, we will arrange a refund to the original payment method where applicable.

7. Pricing, Promotions and Payment

All prices, discounts, promotions, and product availability are subject to change without prior notice.

We may offer promotional prices, discount codes, or special sale offers from time to time. These offers may be limited by time, product range, quantity, region, or other conditions stated on the website.

Payment must be completed using one of the available payment methods at checkout. Your order will not be processed until payment has been successfully authorised or confirmed.

If your payment is declined, reversed, flagged for review, or suspected of being unauthorised, we may delay, cancel, or refuse your order.

8. Billing and Account Information

You agree to provide current, complete, and accurate purchase information for all orders placed on our website.

You are responsible for ensuring that your email address, delivery address, billing address, and contact details are correct before submitting your order.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

9. Shipping and Delivery

Shipping and delivery are handled in accordance with our Shipping & Delivery Policy.

Delivery time estimates are provided for guidance only and may vary depending on destination, customs clearance, international transportation, local courier processing, public holidays, weather conditions, or peak sale periods.

For international orders, customs duties, import taxes, or local fees may apply depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

10. Returns, Refunds and Cancellations

Cancellations, returns, refunds, damaged items, and incorrect item claims are handled according to our Returns & Refunds Policy.

Orders may be cancelled before shipment where possible. Once an order has been shipped, cancellation may no longer be possible, and you may need to request a return after receiving the package.

Customers are responsible for following the return instructions provided by our customer service team. Please do not send items back without receiving return approval and the correct return address.

11. Fragile Products and Customer Responsibilities

Some products sold on this website may include ceramic, tableware, or fragile homeware items. These products require careful handling, both during delivery and, where applicable, during return shipping.

If you receive a damaged, faulty, or incorrect item, please contact customer service as soon as possible and provide clear photos of the product, outer packaging, inner packaging, and any visible damage.

If you return a fragile item, you are responsible for packing it securely and using suitable protective packaging to reduce the risk of damage during return transit.

12. Accuracy of Website Information

We aim to provide accurate and up-to-date information on our website. However, errors, inaccuracies, or omissions may occasionally occur in product descriptions, prices, promotions, shipping charges, transit times, stock availability, or other website content.

We reserve the right to correct errors, update information, cancel orders, or refuse transactions where information on the website is inaccurate or incomplete, including after an order has been submitted.

13. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, including payment processors, shipping providers, analytics tools, advertising platforms, or customer service tools.

We are not responsible for the content, accuracy, privacy practices, policies, products, or services of third-party websites or providers.

Any use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.

14. Personal Information

Your submission of personal information through this website is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that certain information may be collected and used to process your order, arrange payment, provide delivery, support customer service, prevent fraud, and comply with legal obligations.

15. User Comments, Reviews and Feedback

If you submit reviews, feedback, comments, suggestions, photos, or other content to us, you agree that we may use, edit, publish, display, or share such content where permitted by law and where appropriate for customer service, business improvement, marketing, or website operation.

You agree that your submissions will not contain unlawful, abusive, misleading, defamatory, obscene, offensive, infringing, or harmful material.

We may remove or refuse to publish content that we consider inappropriate, misleading, harmful, or in breach of these Terms.

16. Prohibited Uses

You are prohibited from using this website, its content, or our services:

• For any unlawful, fraudulent, abusive, or unauthorised purpose
• To violate any applicable laws or regulations
• To infringe our intellectual property rights or the rights of others
• To submit false, misleading, or inaccurate information
• To upload or transmit viruses, malware, or harmful code
• To collect, track, or misuse the personal information of others
• To spam, phish, scrape, crawl, or interfere with website security
• To place orders using stolen, unauthorised, or fraudulent payment details
• To abuse promotions, discount codes, refund processes, or customer service channels
• To interfere with or bypass the security features of the website

We reserve the right to terminate or restrict your access to the website or services if you violate any prohibited use.

17. Intellectual Property

All website content, including text, layout, graphics, product descriptions, images, icons, buttons, design elements, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any website content without prior written permission, except as allowed by law.

18. Disclaimer of Warranties

We do not guarantee that the website or services will be uninterrupted, secure, error-free, or available at all times.

Products and services are provided as described on the website and subject to applicable consumer rights. We do not promise that every product will meet every individual expectation where the product is otherwise as described and fit for normal use.

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable consumer protection laws.

19. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or loss of opportunity arising from your use of the website or purchase of products.

Our liability for any claim relating to an order will be limited to the amount paid for the relevant product, except where applicable law requires otherwise.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, personal injury caused by negligence, or any liability that cannot be excluded by law.

20. Indemnification

You agree to indemnify and hold harmless the operator of this online store, including its service providers, partners, suppliers, employees, and representatives, from any claim, loss, liability, damage, or expense arising from your breach of these Terms, misuse of the website, violation of law, or infringement of the rights of a third party.

21. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be enforced to the fullest extent permitted by law, and the remaining provisions shall continue to remain valid and enforceable.

22. Termination

These Terms remain effective unless terminated by either you or us. You may stop using our website at any time.

We may suspend, restrict, or terminate your access to our website or services if we believe that you have violated these Terms, engaged in fraudulent activity, abused our services, or acted in a way that may harm our business, customers, or website.

23. Entire Agreement

These Terms of Service, together with any policies posted on our website, form the entire agreement between you and us regarding your use of the website and purchase of products.

Any failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

24. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting the updated version on this page.

It is your responsibility to review this page periodically. Your continued use of the website after changes are posted means that you accept the updated Terms.

25. Contact Information

If you have any questions about these Terms of Service, your order, or our website policies, please contact our customer service team.

Email: support@shoppinghelps.top