Privacy policy

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through this website, our online store, customer service channels, order forms, payment process, delivery process, and related services.

Throughout this Privacy Policy, the terms “we”, “us”, and “our” refer to the operator of this online store. The terms “you” and “your” refer to visitors, customers, and users of our services.

2. Personal Information We Collect

Personal information means information that can directly or indirectly identify you. We may collect the following types of information when you use our website or place an order.

Information You Provide

• Your name
• Email address
• Phone number, if provided
• Billing address
• Shipping address
• Order details and purchase history
• Customer service messages and enquiries
• Return, refund, or cancellation requests

Payment Information

When you make a purchase, your payment may be processed by secure third-party payment providers. We do not store your full credit card number or full payment card details on our servers. Payment providers may collect the information required to authorise, verify, and process your payment securely.

Automatically Collected Information

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed on our website
• Time and date of your visit
• Referring website or traffic source
• Approximate location based on IP address
• Cookie and tracking technology data

3. How We Use Your Personal Information

We use personal information to provide our services, process your purchases, arrange delivery, communicate with you, improve our website, prevent fraud, and comply with legal obligations.

We may use your personal information to:

• Process and confirm your order
• Verify payment and prevent fraudulent transactions
• Arrange shipping, delivery, and customs-related processing
• Send order confirmations and shipping updates
• Respond to your questions, complaints, or support requests
• Process cancellations, returns, refunds, or exchanges
• Improve our website, products, services, and customer experience
• Send service-related notifications
• Send marketing emails where permitted by law or with your consent
• Comply with tax, accounting, consumer protection, and legal requirements
• Protect our rights, property, customers, website, and business operations

4. Legal Basis for Processing

Where applicable data protection laws apply, including UK GDPR or EU GDPR, we process personal information based on one or more of the following legal grounds:

• Contract: We process your information when necessary to fulfil your order, arrange delivery, process payment, or provide customer service.
• Legitimate Interests: We may process information to improve our services, prevent fraud, secure our website, and manage our business operations.
• Consent: We may ask for your consent for certain activities, such as marketing emails or non-essential cookies.
• Legal Obligation: We may process information to comply with tax, accounting, consumer protection, or other legal requirements.

Where we rely on your consent, you may withdraw your consent at any time by contacting our customer service team.

5. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to operate our website, improve your shopping experience, understand website performance, and support advertising or analytics where permitted.

We may use the following types of cookies:

• Essential Cookies: Required for website functions such as cart, checkout, login, payment, security, and order processing.
• Performance Cookies: Help us understand how visitors use our website and improve its performance.
• Functional Cookies: Remember your preferences, such as region, language, or cart contents.
• Advertising Cookies: May be used to deliver relevant advertising or measure campaign performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including checkout and order processing.

6. Marketing Communications

If you subscribe to marketing updates, create an account, or opt in to receive promotional messages, we may use your email address to send updates, offers, product information, or sale announcements.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting our customer service team.

We may still send non-marketing messages where necessary, such as order confirmations, shipping notifications, refund updates, or important service notices.

7. Sharing Your Personal Information

We do not sell your personal information. However, we may share necessary information with trusted service providers who help us operate our online store and provide services to you.

We may share information with:

• Payment processors and fraud-prevention providers
• Shipping carriers, delivery partners, and fulfilment providers
• Customer service and communication platforms
• Website hosting and technical service providers
• Analytics and advertising service providers, where permitted
• Professional advisers, such as accountants, auditors, or legal advisers
• Authorities, regulators, courts, or law enforcement where required by law

These third parties are only permitted to use your information as necessary to provide services to us or to comply with legal requirements.

8. International Orders and Data Transfers

Because we may offer worldwide delivery, your personal information may be processed in countries outside your country of residence. For example, your order details may be shared with international shipping providers, customs partners, payment processors, or technical service providers.

Where required by applicable law, we take appropriate steps to help ensure your personal information remains protected when transferred internationally.

9. Order Fulfilment, Delivery and Customs

To deliver your order, we may share your name, shipping address, phone number, email address, and order details with shipping carriers, fulfilment partners, customs service providers, and local delivery companies.

For international shipments, certain information may be required for customs clearance, import processing, delivery verification, or local courier handling.

10. Data Security

We use reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, payment system, or method of electronic transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, tax and accounting obligations, dispute resolution, and business record keeping.

When personal information is no longer required, we will delete it, anonymise it, or securely store it in accordance with applicable laws.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain types of processing
• Request restriction of processing
• Request transfer of your data in a structured format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise your rights, please contact our customer service team. We may ask you to verify your identity before responding to your request.

13. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 16.

If you believe that a child has provided us with personal information, please contact our customer service team. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it as soon as possible.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media pages, delivery tracking pages, or external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

15. Fraud Prevention and Website Security

We may process certain information to detect, prevent, and investigate fraud, unauthorised transactions, suspicious activity, abuse of our website, or violations of our terms and policies.

This may include reviewing order details, payment information, IP addresses, device data, delivery details, and customer communications where necessary.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, technology, or operational practices.

Any updated version will be posted on this page. Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or how to exercise your privacy rights, please contact our customer service team through the Contact Us page or the order support channel on our website.