Shipping & Delivery Policy

Worldwide Delivery

We currently provide worldwide delivery for our Denby Pottery products. Delivery times may vary depending on the destination country, customs clearance, international transport schedules, and local courier services.

During the Closing Down Sale, demand may be higher than usual. We kindly ask for your patience while our team prepares and ships each order with care.

Order Processing Time

All orders are carefully prepared and packed within 1 to 3 working days after payment has been confirmed.

Ceramic tableware requires careful handling before dispatch. Each item is checked, verified, and securely packed to reduce the risk of damage during international transit.

This preparation period allows our team to make sure your order is handled with attention to detail and packed to a suitable standard for fragile products.

Estimated Delivery Time

After your order has been dispatched, delivery usually takes approximately 7 to 15 working days, depending on your location and local delivery conditions.

International delivery involves several stages, including export handling, customs clearance, international transportation, and final delivery by a local courier.

These steps may vary by country and can be affected by customs inspections, public holidays, weather conditions, peak-sale periods, or local courier delays.

Why Delivery May Take 7–15 Working Days

Denby Pottery products are ceramic and fragile, which means they require more careful handling and protective packaging than standard lightweight products.

The estimated delivery time of 7 to 15 working days allows for:

• Careful warehouse handling and product inspection
• Protective packaging for ceramic and tableware items
• International transportation
• Customs clearance procedures
• Local courier processing and final delivery
• Possible delays caused by high order volume during the Closing Down Sale

We do our best to process and ship every order as quickly as possible while maintaining safe packaging standards.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email. If tracking information is available for your destination, it will be included in the email or updated once the carrier provides it.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These charges are determined by local customs authorities and are the responsibility of the customer. Customs inspections may also affect the final delivery time.

Delivery Delays

Although most orders are delivered within the estimated timeframe, occasional delays may occur due to customs checks, local courier delays, public holidays, severe weather, or high order volume during the Closing Down Sale.

We appreciate your patience and understanding while your order is being processed and delivered safely.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.

Contact Us

If you have any questions about your order or delivery status, please contact our customer support team. We will be happy to assist you.